Cancellation form & returns

RETURNS: 

After you have taken possession of the goods, you have 14 days to cancel your order. Further information can be found in our cancellation policy, where you can also download and fill out a cancellation form free of charge.

Please remember that we only refund unopened products for safety and hygiene reasons. We will not cover the return shipping costs. We ask that you pack the products securely so that no damage can occur during shipping.

Please send your order only to the following address:

atinacosmetics GmbH

c/o SG Solution GmbH
Jossastraße 5
36323 Grebenau

RIGHT OF WITHDRAWAL

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (atinacosmetics GmbH

c/o SG Solution GmbH, Jossastraße 5, 36323 Grebenau), inform you of your decision to revoke this contract by means of a clear statement (e.g. a letter or form sent by post). You can use the sample cancellation form included in the package, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

CONSEQUENCES OF CANCELLATION

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must send the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract:

atinacosmetics GmbH

c/o SG Solution GmbH
Jossastraße 5
36323 Grebenau

to return or hand over. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Cancellation form

If you want to cancel the contract, please fill out this form and send it back to the following address:

atinacosmetics GmbH

c/o SG Solution GmbH
Jossastraße 5
36323 Grebenau

I hereby revoke the contract I concluded for the purchase of the following goods (name of the goods, if applicable, order number and price):

……………………………………………………………………

……………………………………………………………………

……………………………………………………………………

Ordered on (date): ………………………..

(Your first and last name & address)

………………………..

………………………..

………………………..

………………………..

Reason for cancellation (optional) 

………………………………………………………………………………………………………………

place, date  Signature of the customer (only for written cancellation)

……………………………………………………………………………………………

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